Do you like returns? We don't.
That's why we want you to have no problems returning or exchanging goods on our sites.
That's why we've compiled instructions and rules for returning goods to the seller if they don't suit you.
So let's dive deeper into rules and recommendations:
1. Understand the Return Timeframes of the store
- Standard return period: 30 days from the date of purchase (if the store has any special requirements, it is better to assess this at the time of purchase).
- Extended holiday returns: Look for special conditions in stores. Sometimes, they offer an extended return period for purchases made during the holidays.
2. Keep the goods in their original condition
For a triumphant return, please ensure that the items are:
- Unworn and unused: The goods should not show any signs of wear and tear.
- With original labels: All labels and tags must remain attached.
- In original packaging: Including all packaging materials such as boxes and dust bags.
Yes, it seems impossible, especially when you get the item you've been dreaming about, but stop and calm down before unpacking.
3. Note Exceptions for Certain Products
Due to hygiene and safety reasons, some items have specific return conditions:
- Cosmetics and Skincare: Must be unopened and sealed.
- Earrings and Underwear: Returns are not accepted unless faulty.
- Swimwear: Hygiene pads must be intact and undamaged, and we also recommend that you try your swimsuit on your underwear.
4. Follow the return process
To initiate a return:
- Locate and complete the Returns Form: This will usually be in your package or can be downloaded from the store website where you made your purchase.
- Pack the product securely: Use the original packaging to avoid being accused of improper packaging by the retailer.
- Attach the return label: Make sure it is visible and not covered by previous labels.
- Select your return method: This can be in-store or by post. Usually, stores offer several ways to return.
5. Be Aware of Refund Details
- Processing Time: Refunds are typically processed within 10 business days upon receipt.
- Original Payment Method: Funds will be returned using the payment method used for the purchase.
- Shipping Costs: Original shipping fees are non-refundable.
6. Understand Your Rights
The Consumer Contracts Regulations in the UK allow you to cancel an online purchase and receive a full refund. Defective goods can be returned in 30 days for a full refund or replacement.
7. Contact Customer Service
We strive to make returns as easy as possible. Unfortunately, we have no control over the store's operation where you buy, so we ask you to be careful when making returns.
If you have any questions or need assistance with this process, please get in touch with us at [email protected]